Store Policy
Customer service
Our Customer Service is open Monday through Friday from 9:00 a.m. to 5:00 p.m. (Brasília time), except on national holidays. Contact us by email at sac@nacpropolis.com (“Customer Service”).
Privacy and information security policy
At Nac, we value the privacy and security of your information, recognizing the importance of processing your personal data securely, fairly and in compliance with current legislation, especially the General Data Protection Law (Law 13.709/2018). In this document, we present our Privacy Policy, describing the practices adopted in relation to data collected through digital forms on our website.
By providing your Personal Data to Nac, you are aware that the processing of the information will be carried out in accordance with the terms and conditions of this Privacy Policy.
In order to use the features available in our environments, you declare that you have read this Policy in full and carefully, and are fully aware of the terms contained herein, including the processing of data in accordance with the provisions indicated below.
In all processing activities, we follow legal principles to protect your personal data and guarantee your privacy. These principles include transparency, good faith, adequacy, purpose, free access, non-discrimination, necessity, data quality, security, prevention, accountability and accountability.
Your personal data is collected when you browse our website when purchasing our products. In all cases, personal data will be processed for legitimate purposes, such as, for example:
Credit protection;
Fraud prevention;
Ensuring proper security of services, including financial transactions;
Compliance with legal and regulatory obligations, including sector standards issued by the Central Bank of Brazil (BCB) and the National Monetary Council (CMN);
Regular exercise of rights in legal proceedings;
When necessary, upon obtaining consent.
The processing of personal data is essential so that we can verify your identity. We may also use it to keep our records up to date and notify you of changes and launches of new products, providing a better experience.
Nac may also collect your information from external sources, in accordance with applicable legislation, such as (i) information contained in the Credit Information System (SCR) maintained by the Central Bank, with your specific authorization, (ii) information from the Positive Registry, to support the granting of credit requested by you, (iii) among others. If you notice any inaccuracy or outdated information in your personal data, please contact us so that we can correct this information. The data subject is responsible for the accuracy, updating and veracity of the data provided. The Nac System database is under our care and responsibility, and its use, access and sharing, when necessary, will occur within the limits and purposes of the business, in compliance with applicable legislation. Nac prioritizes the security and protection of its customers' personal data and information. To this end, we have established processes and controls that aim to prevent, detect and respond to security incidents. These controls also protect data from unauthorized access and use, ensuring security risk management, including cybersecurity.
We believe that information must be protected throughout its life cycle, from collection to disposal. Therefore, Nac adopts strict security and confidentiality standards, using tools and technologies to maintain the integrity and confidentiality of information.
In addition, we restrict access to data to the extent necessary, with strict confidentiality and secrecy obligations.
Payment methods
Credit/Debit Cards
PAYPAL